# Helpwan Full Markdown Context > Complete agent-readable bundle for Helpwan's canonical public website pages. - Site: https://www.helpwan.com/ - LLM index: https://www.helpwan.com/llms.txt ## Page: Helpwan | Workforce Readiness Platform - Source HTML: https://www.helpwan.com/ - Markdown: https://www.helpwan.com/index.md - Description: Helpwan turns scattered workforce data into a validated plan for strengthening the organization from the inside out. ## Hero Know if your workforce can deliver your strategy. Then make it ready. . AI is changing how work gets done. Helpwan assesses workforce readiness using company evidence, validated by former CHROs and Al experts. Then the platform helps you build capability and close the gaps. Primary CTA: Start with the business objective that matters most. People first. Built to inform workforce decisions, not replace human judgment. ## The cost of guessing The strategy is clear. The workforce readiness behind it is not. Evidence lives everywhere across systems, documents, managers, and conversations. It's hard to see the real gaps, the right moves, or the risks hiding in plain sight. - Hire when they could build: Over-invest in external hiring while internal potential goes undeveloped. - Lose knowledge that should have been transferred: Critical knowledge leaves with people, slowing delivery and innovation. - Miss internal talent that should have moved: High-potential talent stalls. Your strategy does too. Clarify the workforce question before expanding the scope. Bring one consequential business objective. We will clarify what it requires, the evidence that matters, and whether a focused diagnosis is the right next step. CTA: [Talk to our experts](https://www.helpwan.com/contact/?intent=experts) ## The readiness gap Most companies commit to strategy and leave the organization to catch up later. Strategy moves fast. Readiness lags behind. Helpwan finds the gap early and turns the evidence already inside your business into a validated plan, before execution starts to break. ## The Helpwan difference Most workforce tools start with the employee record. Helpwan starts with the business objective, and works backward to the workforce. We connect the business objective to the workforce evidence, validate what the signals mean, and guide the actions that follow. - Objective-led - Evidence-connected - Expert-validated - Action-oriented ## How it works - AI gives speed: AI analyzes structured and unstructured data to surface signals, patterns, and gaps quickly. - Research gives context: Workforce and industry research adds benchmarks, trends, and context that matter. - Experts give trust: Experts validate findings, pressure-test assumptions, and turn insights into confident action. ### What it reveals - Capability gaps that limit execution - Role exposure and criticality - Internal mobility opportunities - Knowledge concentration risk - Build-versus-hire recommendations - Priority development paths ### How diagnosis becomes workforce action Recommendations don't sit in a slide deck. They activate specialized AI agents that help stakeholders move from recommendation to the next step faster and with confidence. - Recommend: Diagnosis produces clear, evidence-backed recommendations. - Activate: Agents guide planning, coordination, and execution. - Execute: Stakeholders take action with the right tools and support. ## Solutions 1. Build capability Close skill gaps, strengthen roles, and build the capabilities your strategy demands. Link: https://www.helpwan.com/solutions/ 2. Move talent Match people to priorities. Unlock internal mobility and deploy talent where it counts. Link: https://www.helpwan.com/solutions/ 3. Protect knowledge Identify knowledge at risk, capture what matters, and ensure it spreads instead of disappearing. Link: https://www.helpwan.com/solutions/ Beyond software. Beyond consulting. Software speed. Consulting-grade judgment. Platform execution. Helpwan combines AI analysis with expert human validation and guided execution, so important workforce moves do not become a separate consulting project. ## Built for accountable leaders One workforce question. Different seats at the table. Recommendations don't sit in a slide deck. They activate specialized AI agents that help stakeholders move from recommendation to the next step faster and with confidence. - CEO & Executive Team: Can the organization execute the strategy? - CHRO & People Leaders: Where should we build, move, or hire? - Talent, Planning & Analytics: Does workforce supply match business ambition? - Business & Revenue Leaders: Can this team deliver the objective? Wherever the objective sits, the diagnosis starts with the leader accountable for it. ## Call To Action Start with the business objective that matters most In a focused introductory conversation, we will clarify the workforce question, the evidence it needs, and the most useful next step. Link: https://www.helpwan.com/contact/ --- ## Page: Solutions - Source HTML: https://www.helpwan.com/solutions/ - Markdown: https://www.helpwan.com/solutions/index.md - Description: Explore Helpwan's workforce readiness solutions for diagnosis, capability building, internal mobility, and knowledge protection. ## Hero One system to diagnose readiness and close the gaps that matter. Helpwan connects business objectives to workforce evidence, validates the diagnosis with expert human review, and guides action across capability building, internal mobility, and knowledge protection. ## Our solutions Four integrated solutions. One connected system. ### 01. Workforce Readiness Diagnosis A human-validated diagnosis of workforce readiness tied to business priorities. - Map business objectives to workforce outcomes - Ingest and interpret internal evidence - Stakeholder input and expert interviews - External research and best-practice context - Human expert review before leaders act CTA: [Discuss this solution](https://www.helpwan.com/contact/?intent=experts) ### 02. Build Capability Close capability gaps with targeted development that moves the needle. - Close gaps tied directly to objectives - Priority development paths - AI-guided expert matching - Structured development conversations - Progress and validation tracking - Readiness movement over time CTA: [Discuss this solution](https://www.helpwan.com/contact/?intent=experts) ### 03. Move Talent Find internal potential before defaulting to external hiring. - Internal candidate visibility - Role fit insight - Capability gaps per role - Manager validation prompts - Build-versus-hire recommendations - Stronger internal bench strength CTA: [Discuss this solution](https://www.helpwan.com/contact/?intent=experts) ### 04. Protect Knowledge Transfer critical expertise before it becomes a business risk. - Expert discovery and mapping - Knowledge concentration signals - Structured transfer actions - Continuity and succession planning - Risk visibility and mitigation tracking CTA: [Discuss this solution](https://www.helpwan.com/contact/?intent=experts) ## How the system works together One continuous cycle that turns insight into action, then action into impact. - Diagnose: Connect strategy to workforce evidence. Human experts interpret and prioritize the gaps affecting readiness. - Build: Close the right capability gaps with targeted development and track progress over time. - Move: Match the right people to the right roles and strengthen internal mobility. - Protect: Secure critical knowledge, plan continuity, and reduce risk from expertise loss. CTA: [Discuss your objective](https://www.helpwan.com/contact/?intent=experts) ## Call To Action Start with one consequential business objective We will clarify the objective, identify the evidence that matters, and determine whether a focused diagnosis is the right next step. Link: https://www.helpwan.com/contact/ --- ## Page: Use Cases - Source HTML: https://www.helpwan.com/use-cases/ - Markdown: https://www.helpwan.com/use-cases/index.md - Description: Use Helpwan when workforce readiness is too important to guess, from AI transformation to internal mobility, retention, succession, and workforce planning. ## Hero Use Helpwan when workforce readiness is too important to guess. Whether you're navigating AI adoption, building critical capability, moving talent, or protecting knowledge, Helpwan turns complex workforce questions into confident, expert-backed action. ## Use Cases ### 01. AI readiness before AI investment - Category: ai - Trigger: Considering AI but unsure if your people are ready. - Diagnosis: AI readiness assessment, skills gaps, and enablement priorities. - Action: Invest with clarity. Close gaps before you scale. ### 02. Build versus hire - Category: buildhire - Trigger: Deciding whether to build, buy, or blend talent. - Diagnosis: Make-versus-buy analysis, time-to-capability, and directional cost case. - Action: Choose the best-supported path for the objective. ### 03. Critical capability gaps - Category: buildhire - Trigger: Strategic goals at risk from capability gaps. - Diagnosis: Pinpoint critical gaps and their business impact. - Action: Prioritize and close the gaps that matter most. ### 04. Internal mobility and role redesign - Category: mobility - Trigger: Need to move people or redesign roles. - Diagnosis: Mobility pathways, skills match, role fit insights. - Action: Redeploy and redesign for maximum impact. ### 05. Leadership and manager readiness - Category: mobility - Trigger: Leaders and managers under pressure. - Diagnosis: Leadership readiness and manager gaps. - Action: Build leadership capability where it drives performance. ### 06. Succession and workforce continuity - Category: succession - Trigger: Key roles lack ready successors or depth. - Diagnosis: Succession risk and bench strength. - Action: Strengthen pipelines and reduce risk. ### 07. Knowledge transfer and expertise continuity - Category: knowledge - Trigger: Expert knowledge at risk of leaving. - Diagnosis: Knowledge risk map and transfer priorities. - Action: Capture, transfer, and sustain expertise. ### 08. Retention through change - Category: retention - Trigger: Change, uncertainty, or rising attrition signals. - Diagnosis: Retention risk signals and driver insights. - Action: Act on the right drivers to retain top talent. ### 09. Workforce planning and ROI visibility - Category: planning - Trigger: Planning the future but lacking clarity on ROI. - Diagnosis: Scenario modeling, cost-to-capability, and directional ROI range. - Action: Plan with confidence and build an evidence-based business case. ## How Helpwan Helps - Diagnosis Agent: AI-powered diagnosis that analyzes your workforce data and surfaces what matters. - Expert validation: Human experts validate findings, add context, and ensure the right interpretation. - Specialized AI agents: Domain-specific agents generate options, scenarios, and clear recommendations. ## Call To Action Bring one workforce question. Clarify the evidence and the next move. Link: https://www.helpwan.com/contact/ --- ## Page: Pricing - Source HTML: https://www.helpwan.com/pricing/ - Markdown: https://www.helpwan.com/pricing/index.md - Description: Explore how Helpwan scopes readiness conversations, focused diagnoses, platform programs, and enterprise support around consequential business objectives. ## Hero Start focused. Scale when the evidence supports it. Helpwan scopes every plan around a consequential business objective. We begin with a complimentary conversation, then recommend the smallest useful path across diagnosis, capability, mobility, and knowledge protection. ## Plans ### Readiness Scoping Complimentary introductory conversation - Frame one business objective or workforce question - Clarify the objective, stakes, and accountable leaders - Identify the evidence likely to matter - Assess fit and outline the smallest useful next step Focused. Honest. Designed to establish fit. CTA: https://www.helpwan.com/contact/?intent=experts ### Pilot Run a focused Workforce Readiness Diagnosis - Scope a single objective, business unit, or role family - Activate relevant modules - Lightweight integrations and data access - Expert guidance and early insights - Outcome review and scale recommendation Focused. Fast. Built to learn and validate. CTA: https://www.helpwan.com/contact/?intent=experts ### Platform Operationalize validated workforce action - End-to-end platform across build capability, move talent, and protect knowledge - Role-based insights and actions - Advanced integrations and automation - Dashboards, alerts, and tracking - Continuous optimization and value realization Built for scale. Driven by outcomes. CTA: https://www.helpwan.com/contact/?intent=experts ## Why every plan starts with your objective The readiness behind each objective is unique to your business, data, and goals. A diagnosis helps us understand your context, surface what matters most, and scope exactly the right plan. Nothing more, nothing less. - No seat-based guesswork - Aligned to your business outcomes - Flexible and right-sized - Transparent from the start ## What Influences Scope 1. Number of employees and business units The scale and diversity of your organization. 2. Evidence sources and integrations Systems, documents, and data we connect to. 3. Depth of stakeholder input and expert review The level of collaboration and validation required. 4. Modules activated The capabilities you need to achieve your objectives. 5. Governance, security, and support needs Your policies, compliance standards, and support expectations. ## Call To Action Let's scope what matters most for your workforce Bring one strategic objective. We will clarify what it requires, the evidence it needs, and the most useful next step. Link: https://www.helpwan.com/contact/ --- ## Page: ROI Calculator - Source HTML: https://www.helpwan.com/roi-calculator/ - Markdown: https://www.helpwan.com/roi-calculator/index.md - Description: Estimate the directional cost of workforce guessing across capability building, talent movement, retention, ramp, and knowledge protection. ## Hero Calculate the cost of workforce guessing. Explore a directional opportunity range for developing internal capability before hiring externally, reducing avoidable attrition, and protecting critical knowledge. Private. Secure. Your data stays with you. ## Calculator Inputs And Defaults 1. Total employees Default 250. Range 10 to 10,000. 2. Avg. annual salary Default EUR 30,000. Range EUR 25,000 to EUR 150,000. 3. Annual turnover rate Default 10%. Range 1% to 30%. Industry note: 15-20%. 4. Replacement cost Default 1.5x salary. Benchmark: 1.5-2.0x. 5. Retention impact Default 20% reduction in avoidable turnover. 6. Ramp speedup Default 25% faster productivity for supported hires. 7. Internal mobility rate Default 3% of employees moving internally per year. 8. Recruiter fee avoidance Default 20% of salary saved per internal fill. 9. Build-versus-hire shift Default 15% of vacancies developed internally. 10. Knowledge exposure Default 15% of exits carrying critical knowledge. ## Calculator Outputs - Estimated annual savings across retention, capability, knowledge, mobility, and ramp - Three-year opportunity before compounding - Share of payroll - Savings composition by lever ## Formula Levers 1. Keep your best people Departures x retention impact x replacement cost multiple x average salary. 2. Build from within Departures x build-versus-hire shift x 0.5 salary premium avoided. 3. Protect critical knowledge Departures x knowledge exposure x 0.5 salary at risk. 4. Move talent where it matters Employees x internal mobility rate x average salary x recruiter fee avoidance. 5. Accelerate new hires Departures after retained exits x average salary x 0.25 ramp cost x ramp speedup. ## Savings Composition Defaults - Retain critical people: 54% default share - Build capability: 13% default share - Protect knowledge: 13% default share - Move talent: 11% default share - Ramp faster: 9% default share ## Assumptions - Replacement cost (1.5x salary): Replacing an employee typically costs 1.5-2.0x annual salary once recruiting, onboarding, lost productivity, and ramp are included (Gallup, Bersin). The model defaults to the conservative end and drives the retention lever. - Retention impact (20%): Visibility into growth paths, internal opportunity, and capability investment reduces avoidable turnover. The model assumes 20% fewer annual departures, valued at full replacement cost. - Build-versus-hire shift (15%): A share of vacancies can be filled by developing internal people instead of hiring externally. Each shifted role avoids roughly half a salary in external hiring premium, conservative within published replacement-cost ranges. - Internal mobility (3% per year): A realistic share of employees moves internally each year when opportunity is visible. Each internal fill avoids external recruiting fees of 15-25% of first-year salary; the model credits 20%. - Ramp speedup (25%): New hires take roughly six months to reach full productivity, putting about a quarter of an annual salary at stake per hire. Structured support and knowledge transfer recover 25% of that ramp cost. - Knowledge exposure (15% of exits): A minority of departures concentrate critical, undocumented knowledge. The model assumes 15% of exits carry knowledge risk, costing half a salary each in rework, delay, and quality loss, conservative against published estimates. ## Disclaimer This model is directional and does not predict or guarantee financial outcomes. A scoped diagnosis is required to validate which levers are material. Use the model to frame a better workforce question The calculator provides a directional range. A scoped diagnosis tests the evidence and determines what is material for your organization. Link: https://www.helpwan.com/contact/ --- ## Page: About Us - Source HTML: https://www.helpwan.com/about/ - Markdown: https://www.helpwan.com/about/index.md - Description: Learn why Helpwan exists and how it connects strategy, workforce evidence, AI diagnosis, expert validation, and guided action. ## Hero We built Helpwan to make workforce readiness clearer. Helpwan helps leaders understand what their organization can actually do, what the strategy requires next, and how to close the gap with AI, expert human validation, and guided workforce action. ## The Problem Companies have more workforce data than ever, but less clarity than they need Evidence is scattered across systems, documents, managers, conversations, and lived experience. It's hard to see the real gaps, the right moves, or the risks hiding in plain sight. ## Why Helpwan Exists To make workforce readiness visible, validated, and actionable So companies understand their workforce strengths and gaps before defaulting to external hiring, generic training, or knowledge loss. 1. Make it visible Unify scattered evidence to see real workforce strengths and gaps. 2. Make it validated AI analyzes at scale. Experts validate what matters most. 3. Make it actionable Prioritized moves your teams can execute with confidence. 4. Make it enduring Protect critical knowledge and build capability that lasts. ## How we work Software speed. Human judgment where it matters AI provides speed and scale, while expert humans add context, judgment, and accountability. Leaders get trusted answers and clear next steps without launching a separate consulting project. - AI Diagnosis: AI connects workforce signals to surface patterns, gaps, and risks more efficiently. - Expert Review: Human experts validate findings, challenge assumptions, and add critical context. - Stakeholder Guidance: We co-create prioritized recommendations with your leaders and teams. - Workforce Action: Your teams execute with clarity by building capability, moving talent, and protecting knowledge. Link: [See how it works](https://www.helpwan.com/solutions/) ## How The Platform Works A Workforce Readiness Platform that starts from the business objective and works backward to the workforce Helpwan is built to help companies build capability, move talent, and protect critical knowledge before execution starts to break. Objectives: Growth, Transformation, New markets, Operational change. Workforce evidence: Current capabilities, Gaps & risks, Critical knowledge, Talent & availability. Outcomes: Build capability, Move talent, Protect knowledge, Execute strategy. Link: [Explore our platform](https://www.helpwan.com/solutions/) ## Meet Pablo Pablo Gonzalez, Co-Founder & CTO. Former Senior Software Engineer at Booking.com and Miro Pablo is Helpwan's CTO, leading the engineering and technical organization. He brings deep experience building and scaling systems used by millions worldwide. CTA: [Speak directly with our Co-founder](https://cal.com/pablogonzalez-helpwan/intro) ## Our Operating Principles 1. Start with the objective We anchor everything we do in the objective you need to deliver and the outcome you're accountable for. 2. Use AI for speed We use AI to process scale, connect signals, and surface insights that are difficult to connect manually. 3. Use humans for trust Our experts bring judgment, context, and accountability to validate what matters most. 4. Guide action, not just insight We deliver clear, prioritized next steps your teams can act on with confidence. ## Call To Action Start with one objective Clarify what it asks of your workforce. Link: https://www.helpwan.com/contact/ --- ## Page: Contact Helpwan - Source HTML: https://www.helpwan.com/contact/ - Markdown: https://www.helpwan.com/contact/index.md - Description: Request a free workforce readiness diagnosis. Tell us the business objective on the table and we will show you what your workforce evidence says about it. ## Intro Bring the objective. We bring the evidence. Tell us who you are and we will come back within one business day with the most useful next step, complimentary, focused, and with no commitment to anything larger. ## Contact Form The contact page includes a form for requesting a focused conversation with Helpwan. ## Alternative Contact Email: [sales@helpwan.com](mailto:sales@helpwan.com) --- ## Page: Data Subject Rights Request - Source HTML: https://www.helpwan.com/data-subject-request/ - Markdown: https://www.helpwan.com/data-subject-request/index.md - Description: Submit a request to access, correct, delete, restrict, transfer, or object to the use of your personal data. ## Data Subject Rights Request Exercise your data protection rights. Use this form to make a request about your personal data. We can ask for more information to verify your identity. If an organization supplied your data to Helpwan, contact that organization first. We will help it respond to your request. ## Request Form The form asks for your name, email address, relationship to Helpwan, request type, and request details. Alternative contact: [privacy@helpwan.com](mailto:privacy@helpwan.com) --- ## Page: Frequently Asked Questions - Source HTML: https://www.helpwan.com/faq/ - Markdown: https://www.helpwan.com/faq/index.md - Description: Answers about Helpwan's workforce readiness diagnosis, evidence, AI and expert validation, outcomes, privacy, pricing, and how to get started. ## Hero Clear answers before you make the next move. How Helpwan works, what a diagnosis reveals, and what to expect when we work together. ## Questions ### Understanding Helpwan #### What does Helpwan actually do? Helpwan helps leaders understand whether their workforce can deliver the business priorities ahead. We connect workforce evidence, AI-assisted analysis, and expert judgment to reveal capability gaps, internal talent options, and knowledge risks, then turn those findings into practical actions. #### What questions can Helpwan help us answer? Typical questions include where to build capability, when to move internal talent, where external hiring is justified, which knowledge is at risk, and which workforce investments should be prioritized. The goal is not another dashboard. It is clearer, evidence-backed action. #### How is this different from a skills platform or people analytics tool? Most tools organize workforce data or report what has already happened. Helpwan starts with a business objective, interprets the available evidence in context, and connects it to the objective. It can complement existing HR systems, skills platforms, and analytics tools rather than requiring you to replace them. ### How It Works #### What information do you need from us? We begin with the business priority and the evidence you already have. Depending on the question, that may include role information, skills data, workforce plans, documents, manager input, delivery evidence, or structured conversations. We define the minimum useful evidence before work begins. #### What if our workforce data is incomplete or inconsistent? That is common and often part of the problem Helpwan is designed to expose. We assess the strength of the available evidence, make uncertainty visible, and avoid presenting weak signals as facts. The diagnosis can also identify which data gaps are worth fixing and which are not material to the question at hand. #### What role does AI play, and where do humans stay involved? AI helps connect and interpret evidence at a scale that would be difficult manually. Human experts validate context, challenge assumptions, and judge whether a conclusion is credible for your organization. Important recommendations are not produced as unexplained, automated answers. #### How long does a diagnosis take? Timing depends on scope, evidence readiness, and the number of workforce questions being examined. A focused diagnosis can move quickly; broader organizational work takes longer. We define the scope, evidence requirements, outputs, and expected timeline before the work starts. ### Outcomes And Trust #### What will we receive? Outputs are designed around your objective, not a fixed report template. They may include a readiness diagnosis, prioritized capability gaps, internal mobility options, knowledge-risk findings, evidence confidence, recommended actions, and a clear record of the assumptions behind the conclusions. #### Does Helpwan evaluate or rank individual employees? Helpwan is designed to improve workforce outcomes, not create opaque employee scores. Any use of individual-level information must be purposeful, proportionate, explainable, and agreed in the scope. We favor evidence that supports responsible action and avoid false precision. #### How do you approach privacy and sensitive workforce data? We start by minimizing the data required for the question. Access, handling, retention, and output requirements are defined with the client before analysis begins. The specific controls depend on the scope, systems involved, and applicable organizational and legal requirements. ### Getting Started And Fit #### Who is Helpwan best suited for? Helpwan is most valuable when something important depends on the workforce and leaders lack a reliable view of readiness. Common situations include AI transformation, strategic growth, restructuring, critical-role planning, internal mobility, capability investment, and knowledge-transfer risk. #### Do we need to buy or implement new software first? No. Helpwan can begin as a focused diagnosis using the systems and evidence already available. If better infrastructure is needed later, that recommendation should follow from the objective and evidence requirements, not precede them. #### What happens in the introductory readiness conversation? We focus on one consequential business objective or workforce question. Together, we clarify the objective, the leaders accountable for it, the evidence likely to matter, and whether a focused diagnosis would create useful clarity. The conversation is complimentary and does not commit either side to anything larger. #### How is Helpwan different from traditional workforce consulting? Helpwan combines AI-assisted evidence analysis, relevant research, expert validation, and guided action in one operating model. The aim is to move from the business objective to validated workforce action without creating a disconnected analysis project or waiting for the next consulting cycle. #### How is pricing determined? Pricing reflects the scope of the business question, the evidence involved, organizational complexity, validation requirements, and the outputs required. We define a transparent scope before work begins so the investment is tied to the objective being supported. #### What is the best way to get started? Start with one consequential business objective or workforce question. In an initial conversation, we clarify the objective, identify the evidence likely to matter, and determine whether a focused diagnosis would be useful. If there is no strong fit, we will say so. Most clients start with one objective and expand to several once the first diagnosis proves its value. ## Call To Action Bring us the workforce question that matters most We will help you clarify the question, the evidence it needs, and whether a diagnosis is the right next step. Link: https://www.helpwan.com/contact/?intent=experts --- ## Page: Privacy Policy - Source HTML: https://www.helpwan.com/privacy/ - Markdown: https://www.helpwan.com/privacy/index.md - Description: Review how Helpwan handles privacy, personal information, retention, and related requests. This Privacy Notice for Helpwan Corporation OÜ ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you: - Visit our website at [https://www.helpwan.com](https://www.helpwan.com) or any website of ours that links to this Privacy Notice - Use Helpwan. Helpwan turns scattered workforce data into a validated plan for strengthening the organization from the inside out. - Engage with us in other related ways, including any marketing or events This Privacy Notice covers personal information that Helpwan processes as a controller. This includes account management, billing, legal compliance, fraud prevention, security, and business administration. Helpwan also processes personal information for customers. A customer can act as a controller or as a processor for another controller. Helpwan acts as that customer's processor or subprocessor. The customer determines why and how to process this data. Our [Data Processing Agreement](https://www.helpwan.com/dpa/) governs this processing. Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. Contact [privacy@helpwan.com](mailto:privacy@helpwan.com) if you have questions. ## SUMMARY OF KEY POINTS This summary provides key points from our Privacy Notice. Use the [table of contents](#table-of-contents) to read each section. What personal information do we process? We process information that you provide, information that customers or authorised integrations provide, and technical information collected through the Services. Learn more about [the information we collect](#1-what-information-do-we-collect). Do we process any sensitive personal information? The Services are not intended to process restricted sensitive data unless Helpwan and the customer expressly agree in writing. The Services do not infer special-category data. Learn more about [restricted sensitive data](#sensitive-personal-information). Do we collect any information from third parties? Yes. Customers, their authorised users, and customer-authorised integrations can provide personal information to the Services. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about [how we process your information](#2-how-do-we-process-your-information). In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about [when and with whom we share your personal information](#4-when-and-with-whom-do-we-share-your-personal-information). How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about [how we keep your information safe](#8-how-do-we-keep-your-information-safe). What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about [your privacy rights](#10-what-are-your-privacy-rights). How do you exercise your rights? Use our [Data Subject Rights Request Form](https://www.helpwan.com/data-subject-request/). We will consider each request under applicable data protection laws. Want to learn more about what we do with any information we collect? [Review the Privacy Notice in full](#table-of-contents). ## TABLE OF CONTENTS [1. WHAT INFORMATION DO WE COLLECT?](#1-what-information-do-we-collect) [2. HOW DO WE PROCESS YOUR INFORMATION?](#2-how-do-we-process-your-information) [3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?](#3-what-legal-bases-do-we-rely-on-to-process-your-information) [4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?](#4-when-and-with-whom-do-we-share-your-personal-information) [5. DO WE USE COOKIES?](#5-do-we-use-cookies) [6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?](#6-do-we-offer-artificial-intelligence-based-products) [7. HOW LONG DO WE KEEP YOUR INFORMATION?](#7-how-long-do-we-keep-your-information) [8. HOW DO WE KEEP YOUR INFORMATION SAFE?](#8-how-do-we-keep-your-information-safe) [9. DO WE COLLECT INFORMATION FROM MINORS?](#9-do-we-collect-information-from-minors) [10. WHAT ARE YOUR PRIVACY RIGHTS?](#10-what-are-your-privacy-rights) [11. CONTROLS FOR DO-NOT-TRACK FEATURES](#11-controls-for-do-not-track-features) [12. DO WE MAKE UPDATES TO THIS NOTICE?](#12-do-we-make-updates-to-this-notice) [13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?](#13-how-can-you-contact-us-about-this-notice) [14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?](#14-how-can-you-review-update-or-delete-the-data-we-collect-from-you) ## 1. WHAT INFORMATION DO WE COLLECT? ### Personal information you disclose to us _In Short:_ We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: - names - email addresses - job titles - passwords - contact preferences - contact or authentication data - phone numbers Payment Data. If you purchase Services, our payment processors collect and process payment-card data. Helpwan can receive billing status and transaction records. Helpwan does not store full payment-card data. Chargebee and Stripe handle payment-card data under their privacy notices: [https://www.chargebee.com/privacy/](https://www.chargebee.com/privacy/) and [https://stripe.com/en-nl/privacy](https://stripe.com/en-nl/privacy). All personal information that you provide to us must be true, complete, and accurate. You must notify us of changes to this information. ### Information we receive from customers and integrations _In Short:_ Customers and customer-authorised integrations can provide personal information to the Services. Customers can submit personal information about their employees, workers, managers, human-resources personnel, contractors, consultants, and authorised users. They can submit candidate information where agreed. They can also submit information about other persons as permitted by their agreement with Helpwan. Customer Personal Data can include: - names, business contact details, user identifiers, account data, and authentication data - job titles, roles, departments, reporting relationships, locations, and organisational data - professional history, skills, qualifications, experience, and CV information - objectives, assessments, feedback, development, mobility, performance inputs, and readiness evidence - surveys, interviews, meetings, recordings, transcriptions, documents, and free-text content - usage, device, browser, IP-address, audit, support, and security metadata Customers can also authorise integrations to transfer these data types from their systems to the Services. The applicable agreement identifies the authorised data sets and integrations. Helpwan processes Customer Personal Data only under the customer's documented instructions, the applicable agreement, and our [Data Processing Agreement](https://www.helpwan.com/dpa/). ### Sensitive personal information _In Short:_ The Services are not intended to process restricted sensitive data unless the parties expressly agree in writing. Unless a written agreement expressly permits it, customers must not submit: - special categories of personal data under GDPR Article 9 - criminal-conviction or offence data under GDPR Article 10 - data about children - regulated health, payment-card, or other sector-specific data as Customer Personal Data The Services are not designed to infer, derive, predict, or generate special-category data, criminal-offence data, or proxies for this data. If Helpwan detects restricted data that was not approved, we can restrict or quarantine it. We can also ask the customer to remove it or delete it as permitted by the Data Processing Agreement. ### Information automatically collected _In Short:_ Some information - such as your Internet Protocol (IP) address and/or browser and device characteristics - is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. We use this information to maintain the security and operation of our Services. We also use essential cookies for sign-in and security. You can find more information in our Cookie Policy: [https://www.helpwan.com/cookie-policy/](https://www.helpwan.com/cookie-policy/). The information we collect includes: - Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings). - Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information. - Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services. ### Google API Our use of information received from Google APIs will adhere to [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including the [Limited Use requirements](https://developers.google.com/terms/api-services-user-data-policy#limited-use). ## 2. HOW DO WE PROCESS YOUR INFORMATION? _In Short:_ We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: - To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order. - To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service. - To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. - To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. - To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user. - To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. - To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them. - To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm. For Customer Personal Data, we process information to provide the Services. This includes workforce-readiness diagnosis, employee-evidence analysis, recommendations, implementation support, reporting, support, security, and backups. We do this only under the customer's documented instructions. ## 3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION? _In Short:_ We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: - Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more in [your privacy rights](#10-what-are-your-privacy-rights). - Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. - Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to: - Analyze how our Services are used so we can improve them to engage and retain users - Understand how our users use our products and services so we can improve user experience - Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. - Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. If you are an employee, contractor, candidate, or other person whose data a customer submitted to the Services, that customer decides why and how to process your data. Ask the customer about its legal basis. Our role and instructions come from our agreement with that customer. ## 4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? _In Short:_ We may share information in specific situations described in this section and/or with the following categories of third parties. Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows: - Data Storage Service Providers - AI Service Providers, as described in our AI Products section - Other Subprocessors listed at [https://www.helpwan.com/subprocessors/](https://www.helpwan.com/subprocessors/) - Payment Processors We also may need to share your personal information in the following situations: - Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. - Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. - Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. - Corporate Customers. If your employer or another company submitted your data to the Services, we share your requests and relevant data with that company so it can respond. See [how to review, update, or delete your data](#14-how-can-you-review-update-or-delete-the-data-we-collect-from-you). ## 5. DO WE USE COOKIES? _In Short:_ We use only essential cookies for sign-in and security. We use `helpwan_session` to maintain the current user's session. We use `XSRF-TOKEN` to protect against cross-site request forgery. We do not use advertising, analytics, social media, functionality, or performance cookies. We do not use other tracking technologies. Read our [Cookie Policy](https://www.helpwan.com/cookie-policy/) for more information. ## 6. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS? _In Short:_ We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies. As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services. ### Use of AI Technologies We provide the AI Products through third-party service providers ("AI Service Providers"), including Anthropic, OpenAI, Google Cloud AI and Cerebras. These providers act as Subprocessors where they process Customer Personal Data. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in "[WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?](#3-what-legal-bases-do-we-rely-on-to-process-your-information)" You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider. We contract with our AI Service Providers on terms that prohibit retention or training on Customer Personal Data. We do not use Customer Personal Data to train, fine-tune, or improve any general-purpose or foundation model. ### Our AI Products Our AI Products are designed for the following functions: - AI insights - AI applications - AI document generation ### How We Process Your Data Using AI All personal information processed using our AI Products is handled in line with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety. AI Products produce decision-support outputs, such as skills inferences, matches, recommendations, and indicative scores. These outputs inform decisions taken by people. They do not replace human review. ## 7. HOW LONG DO WE KEEP YOUR INFORMATION? _In Short:_ We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We also keep information as needed to complete backup rotation, maintain security, or establish, exercise, or defend legal claims. For Customer Personal Data, our [Data Processing Agreement](https://www.helpwan.com/dpa/) governs return and deletion. On termination, and on the customer's written request made within 60 days, we provide a reasonable export of the data or delete it, at the customer's choice. Data in backups is deleted through our normal backup-rotation cycle. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. ## 8. HOW DO WE KEEP YOUR INFORMATION SAFE? _In Short:_ We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. ## 9. DO WE COLLECT INFORMATION FROM MINORS? _In Short:_ We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [dpo@helpwan.com](mailto:dpo@helpwan.com). ## 10. WHAT ARE YOUR PRIVACY RIGHTS? _In Short:_ In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence. In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make a request through our [Data Subject Rights Request Form](https://www.helpwan.com/data-subject-request/). If a customer submitted your data to the Services, that customer controls your data. Send your request to that customer first. We help that customer respond. If you send your request to us, we will forward it to the customer unless the law prohibits this. We will consider and act upon any request in accordance with applicable data protection laws. If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your [Member State data protection authority](https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm) or [UK data protection authority](https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/). If you are located in Switzerland, you may contact the [Federal Data Protection and Information Commissioner](https://www.edoeb.admin.ch/edoeb/en/home.html). Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "[HOW CAN YOU CONTACT US ABOUT THIS NOTICE?](#13-how-can-you-contact-us-about-this-notice)" below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. ### Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: - Log in to your account settings and update your user account. - Contact us using the contact information provided. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. Essential cookies: Most web browsers accept cookies by default. You can set your browser to remove or block them. If you block essential cookies, sign-in and security functions may not operate correctly. For more information, read our [Cookie Policy](https://www.helpwan.com/cookie-policy/). If you have questions or comments about your privacy rights, you may email us at [privacy@helpwan.com](mailto:privacy@helpwan.com). ## 11. CONTROLS FOR DO-NOT-TRACK FEATURES We do not use advertising or analytics tracking technologies. A Do-Not-Track signal does not change how our essential cookies operate. ## 12. DO WE MAKE UPDATES TO THIS NOTICE? _In Short:_ Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information. ## 13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at [dpo@helpwan.com](mailto:dpo@helpwan.com), or contact us by post at: Helpwan Corporation OÜ Data Protection Officer Narva mnt 7-652 Tallinn, Harju maakond 10117 Estonia ## 14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. Use our [Data Subject Rights Request Form](https://www.helpwan.com/data-subject-request/) to submit your request. If your employer, a recruiter, or another company submitted your data to the Services, that company controls your data. Send your request to that company first. That company can use the Services to review, export, correct, or delete your data. We support that company in responding to your request. --- ## Page: Terms and Conditions - Source HTML: https://www.helpwan.com/terms/ - Markdown: https://www.helpwan.com/terms/index.md - Description: Review the terms that govern access to and use of Helpwan services. ## AGREEMENT TO OUR LEGAL TERMS We are Helpwan Corporation OÜ ("**Company**," "**we**," "**us**," "**our**"), a company registered in Estonia at Narva mnt 7-652, Tallinn, Harju maakond 10117. We operate the website [https://www.helpwan.com](https://www.helpwan.com) (the "**Site**"), as well as any other related products and services that refer or link to these legal terms (the "**Legal Terms**") (collectively, the "**Services**"). Helpwan turns scattered workforce data into a validated plan for strengthening the organization from the inside out. You can contact us by email at [privacy@helpwan.com](mailto:privacy@helpwan.com) or by mail to Narva mnt 7-652, Tallinn, Harju maakond 10117, Estonia. These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("**you**"), and Helpwan Corporation OÜ, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. We recommend that you print a copy of these Legal Terms for your records. ## TABLE OF CONTENTS [1. OUR SERVICES](#1-our-services) [2. INTELLECTUAL PROPERTY RIGHTS](#2-intellectual-property-rights) [3. USER REPRESENTATIONS](#3-user-representations) [4. USER REGISTRATION](#4-user-registration) [5. PURCHASES AND PAYMENT](#5-purchases-and-payment) [6. SUBSCRIPTIONS](#6-subscriptions) [7. PROHIBITED ACTIVITIES](#7-prohibited-activities) [8. USER GENERATED CONTRIBUTIONS](#8-user-generated-contributions) [9. CONTRIBUTION LICENSE](#9-contribution-license) [10. THIRD-PARTY WEBSITES AND CONTENT](#10-third-party-websites-and-content) [11. SERVICES MANAGEMENT](#11-services-management) [12. PRIVACY POLICY](#12-privacy-policy) [13. COPYRIGHT INFRINGEMENTS](#13-copyright-infringements) [14. TERM AND TERMINATION](#14-term-and-termination) [15. MODIFICATIONS AND INTERRUPTIONS](#15-modifications-and-interruptions) [16. GOVERNING LAW](#16-governing-law) [17. DISPUTE RESOLUTION](#17-dispute-resolution) [18. CORRECTIONS](#18-corrections) [19. DISCLAIMER](#19-disclaimer) [20. LIMITATIONS OF LIABILITY](#20-limitations-of-liability) [21. INDEMNIFICATION](#21-indemnification) [22. USER DATA](#22-user-data) [23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES](#23-electronic-communications-transactions-and-signatures) [24. SMS TEXT MESSAGING](#24-sms-text-messaging) [25. MISCELLANEOUS](#25-miscellaneous) [26. CONTACT US](#26-contact-us) ## 1. OUR SERVICES The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. ## 2. INTELLECTUAL PROPERTY RIGHTS ### Our intellectual property We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world. The Content and Marks are provided in or through the Services "AS IS" for your internal business purpose only. ### Your use of our Services Subject to your compliance with these Legal Terms, including the "[PROHIBITED ACTIVITIES](#7-prohibited-activities)" section below, we grant you a non-exclusive, non-transferable, revocable license to: - access the Services; and - download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose. Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: [privacy@helpwan.com](mailto:privacy@helpwan.com). If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content. We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately. ### Your submissions and contributions Please review this section and the "[PROHIBITED ACTIVITIES](#7-prohibited-activities)" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services. **Submissions:** By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. **Contributions:** The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution. You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites. **When you post Contributions, you grant us a license (including use of your name, trademarks, and logos):** By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels. This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. **You are responsible for what you post or upload:** By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions accessible through the Services by linking your account through the Services to any of your social networking accounts, you: - confirm that you have read and agree with our "[PROHIBITED ACTIVITIES](#7-prohibited-activities)" and will not post, send, publish, upload, or transmit through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading; - to the extent permissible by applicable law, waive any and all moral rights to any such Submission and/or Contribution; - warrant that any such Submission and/or Contributions are original to you or that you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions; and - warrant and represent that your Submissions and/or Contributions do not constitute confidential information. You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law. **We may remove or edit your Content:** Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms. If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities. ### Copyright infringement We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately refer to the "[COPYRIGHT INFRINGEMENTS](#13-copyright-infringements)" section below. ## 3. USER REPRESENTATIONS By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). ## 4. USER REGISTRATION You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. ## 5. PURCHASES AND PAYMENT We accept the following forms of payment: - Chargebee You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Euros. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. ## 6. SUBSCRIPTIONS ### Billing and Renewal Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is annual. ### Free Trial We offer a 90-day free trial to new users who register with the Services. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial. ### Cancellation All purchases are non-refundable. You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at [privacy@helpwan.com](mailto:privacy@helpwan.com). ### Fee Changes ## 7. PROHIBITED ACTIVITIES You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of the Services, you agree not to: - Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us. - Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords. - Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein. - Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services. - Use any information obtained from the Services in order to harass, abuse, or harm another person. - Make improper use of our support services or submit false reports of abuse or misconduct. - Use the Services in a manner inconsistent with any applicable laws or regulations. - Engage in unauthorized framing of or linking to the Services. - Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services. - Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools. - Delete the copyright or other proprietary rights notice from any Content. - Attempt to impersonate another user or person or use the username of another user. - Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms"). - Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services. - Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you. - Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services. - Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code. - Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services. - Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software. - Use a buying agent or purchasing agent to make purchases on the Services. - Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses. - Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise. - Sell or otherwise transfer your profile. - Use the Services to advertise or offer to sell goods and services. ## 8. USER GENERATED CONTRIBUTIONS The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that: - The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party. - You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms. - You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms. - Your Contributions are not false, inaccurate, or misleading. - Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation. - Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us). - Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone. - Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people. - Your Contributions do not violate any applicable law, regulation, or rule. - Your Contributions do not violate the privacy or publicity rights of any third party. - Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors. - Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap. - Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation. Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services. ## 9. CONTRIBUTION LICENSE By posting your Contributions to any part of the Services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels. This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions. We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions. ## 10. THIRD-PARTY WEBSITES AND CONTENT The Services may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites. ## 11. SERVICES MANAGEMENT We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services. ## 12. PRIVACY POLICY We care about data privacy and security. Please review our Privacy Policy: **[https://www.helpwan.com/privacy/](https://www.helpwan.com/privacy/)**. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Germany, Netherlands and Estonia. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Germany, Netherlands and Estonia, then through your continued use of the Services, you are transferring your data to Germany, Netherlands and Estonia, and you expressly consent to have your data transferred to and processed in Germany, Netherlands and Estonia. ## 13. COPYRIGHT INFRINGEMENTS We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney. ## 14. TERM AND TERMINATION These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress. ## 15. MODIFICATIONS AND INTERRUPTIONS We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith. ## 16. GOVERNING LAW These Legal Terms are governed by and interpreted following the laws of Estonia, and the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country of residence. Helpwan Corporation OÜ and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Tallinn, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in Estonia, or in the EU country in which you reside. ## 17. DISPUTE RESOLUTION ### Informal Negotiations To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party. ### Binding Arbitration Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration and Internal Rules of the European Court of Arbitration being part of the European Centre of Arbitration having its seat in Strasbourg, and which are in force at the time the application for arbitration is filed, and of which adoption of this clause constitutes acceptance. The seat of arbitration shall be Tallinn, Estonia. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of Estonia. ### Restrictions The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. ### Exceptions to Informal Negotiations and Arbitration The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. ## 18. CORRECTIONS There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice. ## 19. DISCLAIMER THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. ## 20. LIMITATIONS OF LIABILITY IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE six (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. ## 21. INDEMNIFICATION You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it. ## 22. USER DATA We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data. ## 23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means. ## 24. SMS TEXT MESSAGING ### Program Description By opting into any Helpwan text messaging program, you expressly consent to receive text messages (SMS) to your mobile number. Helpwan text messages may include: appointment reminders and account alerts. ### Opting Out You can disable SMS messages from the application at any time. ### Message and Data Rates Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan. Carriers are not liable for delayed or undelivered messages. If you have any questions about your text plan or data plan, contact your wireless provider. ### Support If you have any questions or need assistance regarding our SMS communications, please reply with the keyword HELP. You can also email us at [privacy@helpwan.com](mailto:privacy@helpwan.com). If you have any questions regarding privacy, please read our Privacy Policy: [https://www.helpwan.com/privacy/](https://www.helpwan.com/privacy/). ## 25. MISCELLANEOUS These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms. ## 26. CONTACT US In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: **Helpwan Corporation OÜ** **Narva mnt 7-652** **Tallinn, Harju maakond 10117** Estonia [privacy@helpwan.com](mailto:privacy@helpwan.com) --- ## Page: Cookie Policy - Source HTML: https://www.helpwan.com/cookie-policy/ - Markdown: https://www.helpwan.com/cookie-policy/index.md - Description: Review how Helpwan uses essential cookies for sign-in and security. This Cookie Policy explains how Helpwan Corporation OÜ ("**Helpwan**," "**we**," "**us**," or "**our**") uses cookies. It applies to [https://www.helpwan.com](https://www.helpwan.com) and other websites that we control and link to this policy (the "**Sites**"). ## What are cookies? Cookies are small data files that a website places on your device. They help a website operate and remember information about your visit. A session cookie expires after you close your browser. A persistent cookie stays on your device until it expires or you delete it. Helpwan serves our cookies directly. We use them only when they are necessary for our Sites to operate. ## What types of cookies do we use? We use only essential cookies. | Type | Description | Who serves the cookies | How to control them | | --------- | ---------------------------------------------------------------- | ---------------------- | ----------------------------------------------------------------------------------------- | | Essential | These cookies support sign-in and protect requests to our Sites. | Helpwan Corporation OÜ | Use your browser settings. Blocking these cookies can stop sign-in or security functions. | The Sites use these essential cookies: | Name | Purpose | Provider | | ----------------- | ---------------------------------------------------------------------- | ---------------------- | | `helpwan_session` | Remembers the current signed-in user and maintains the user's session. | Helpwan Corporation OÜ | | `XSRF-TOKEN` | Protects the user and the Sites against cross-site request forgery. | Helpwan Corporation OÜ | We do not use advertising, analytics, social media, functionality, or performance cookies. We do not use third-party cookies. ## Your choices The Sites do not include a cookie preference dashboard because they do not use optional cookies. Most browsers let you see, remove, or block cookies. Follow your browser's instructions to change these settings. If you block our cookies, you can lose your session. You can also stop sign-in and security functions from operating correctly. Apply your cookie settings to each browser and device that you use. For more information about how we collect, use, and share information, read our [Privacy Policy](https://www.helpwan.com/privacy/). ## Changes We can update this Cookie Policy when our cookie use or legal requirements change. ## Questions For questions about this Cookie Policy, email [privacy@helpwan.com](mailto:privacy@helpwan.com). --- ## Page: GDPR Compliance - Source HTML: https://www.helpwan.com/gdpr/ - Markdown: https://www.helpwan.com/gdpr/index.md - Description: Review Helpwan's GDPR page for data protection roles, rights, and requests. Your data protection rights are our priority. Learn how we protect your personal information. ## What is GDPR? The General Data Protection Regulation (GDPR) is the toughest privacy and security law in the world. Though it was drafted and passed by the European Union (EU), it imposes obligations onto organizations anywhere, so long as they target or collect data related to people in the EU. The regulation was put into effect on May 25, 2018. Read more at [https://gdpr.eu/what-is-gdpr/](https://gdpr.eu/what-is-gdpr/). ## Data Protection and Compliance At Helpwan, we are committed to protecting your privacy and personal data. Our organization fully complies with the General Data Protection Regulation (GDPR) and maintains the highest standards of data protection and security. We implement comprehensive technical and organizational measures to ensure that all personal data processing activities adhere to GDPR principles, including lawfulness, fairness, and transparency. Our dedicated team regularly reviews and updates our data protection policies and procedures to maintain continuous compliance with GDPR requirements and to safeguard your rights as a data subject. For detailed information about how we process and protect your data, please review our [Privacy Policy](https://www.helpwan.com/privacy/). ## Our GDPR Commitments ### Lawfulness, Fairness & Transparency We process personal data lawfully, fairly, and in a transparent manner. We clearly communicate what data we collect and how we use it. ### Purpose Limitation We collect personal data for specified, explicit, and legitimate purposes and do not process it in ways incompatible with those purposes. ### Data Minimization We collect only the personal data that is adequate, relevant, and necessary for the purposes we've communicated to you. ### Accuracy We take reasonable steps to ensure that personal data is accurate, complete, and kept up to date. ### Storage Limitation We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. ### Integrity & Confidentiality We implement appropriate security measures to protect personal data against unauthorized or unlawful processing and accidental loss. ## Exercise Your Data Rights To submit a request to access, modify, or delete your personal data, please use our Data Subject Rights Request Form. [Submit Data Request](https://www.helpwan.com/data-subject-request/) [View Privacy Policy](https://www.helpwan.com/privacy/) ## Your Rights Under GDPR ### Right to Access You have the right to request copies of your personal data. ### Right to Rectification You have the right to request correction of inaccurate or incomplete personal data. ### Right to Erasure You have the right to request deletion of your personal data under certain conditions. ### Right to Restrict Processing You have the right to request limitation of how we process your personal data. ### Right to Data Portability You have the right to request transfer of your personal data to another organization. ### Right to Object You have the right to object to our processing of your personal data under certain circumstances. --- ## Page: Security at Helpwan - Source HTML: https://www.helpwan.com/security/ - Markdown: https://www.helpwan.com/security/index.md - Description: Review Helpwan's security practices for data residency, GDPR, encryption, access control, infrastructure, monitoring, and responsible disclosure. ## Security Last updated June 19, 2026. We know that when you trust us with your workforce data, you're placing your company's most valuable asset in our hands. We take that responsibility personally. Here is exactly how we keep your data safe, secure, and private. Security badges: GDPR Compliant, EEA Data Residency, Encrypted at Rest & Transit, MFA Enforced, SSL Labs A+, SecurityHeaders A. ## How we protect your data ### 1. Data Residency & GDPR Helpwan maintains technical and organisational measures designed to support compliance with applicable data-protection law. - Helpwan’s primary application hosting and databases are located in the European Economic Area. - Some authorised Subprocessors or support operations may process personal data outside the EEA, the UK, or Switzerland. These providers are identified in our Subprocessor documentation. - Restricted international transfers use an applicable legal transfer mechanism, such as an adequacy decision, the EU Standard Contractual Clauses, or the UK International Data Transfer Addendum. - Helpwan applies security measures appropriate to the nature of the processing and the risks to individuals. - Personal data is protected during transmission and storage using measures appropriate to the relevant system and risk. - Helpwan uses controls designed to reduce unnecessary personal data in application and system logs. - We support customers with data-subject requests and other applicable data-protection obligations. Link: [Read our Privacy Policy](https://www.helpwan.com/privacy/) Link: [Read our Data Processing Agreement](https://www.helpwan.com/dpa/) Link: [View our Subprocessors](https://www.helpwan.com/subprocessors/) ### 2. Encryption Data is protected in transit and at rest, with external checks for the public surface. - HTTPS/TLS everywhere - all data is encrypted in transit between our servers and your browser. - Sensitive data, including PII and user-generated content, is strongly encrypted at rest. - We maintain an A+ rating on SSL Labs and an A rating on SecurityHeaders. ### 3. Access Control & Auth Infrastructure access is restricted, authenticated, monitored, and reviewed. - Multi-Factor Authentication (MFA) is strictly enforced on all infrastructure accounts. - We operate on a least-privilege model - team members only have access to systems necessary for their role. - All infrastructure access is strictly restricted, monitored, and regularly audited. ### 4. Infrastructure Security Core services are maintained with automated patching, vulnerability scanning, backups, and trusted providers. - Servers receive automatic security updates and patches without human intervention. - Automated dependency vulnerability scanning runs continuously. - Regular, verified backups of all data to ensure high availability and disaster recovery readiness. - Services are distributed across highly reputable, enterprise-grade cloud providers. ### 5. Monitoring & Incident Response Operational signals are monitored continuously, with alerting and response procedures ready when issues appear. - Comprehensive logging and real-time monitoring across our entire stack. - Real-time alerting mechanisms trigger immediately upon detecting anomalous activity. - Well-documented and tested incident response procedures are in place. ### 6. Application Security Application changes and dependencies are reviewed, patched, and protected by edge security controls. - Dependency vulnerabilities are automatically flagged and patched in our CI/CD pipeline. - Protected by Cloudflare's Web Application Firewall (WAF) and enterprise DDoS mitigation. ## Responsible Disclosure We believe in the value of the security research community. If you believe you have found a security vulnerability in our platform, please let us know. Link: [Report via security.txt](https://www.helpwan.com/.well-known/security.txt) --- ## Page: Subprocessors - Source HTML: https://www.helpwan.com/subprocessors/ - Markdown: https://www.helpwan.com/subprocessors/index.md - Description: Review the current Helpwan subprocessor list. ## Subprocessor list The current Helpwan subprocessor list is available at [subprocessors.helpwan.com](https://subprocessors.helpwan.com). The HTML page embeds this list. --- ## Page: Data Processing Agreement Archive - Source HTML: https://www.helpwan.com/dpa/all/ - Markdown: https://www.helpwan.com/dpa/all/index.md - Description: Review current and previous Helpwan Data Processing Agreements. ## Published agreements - [Data Processing Agreement — August 18, 2026](https://www.helpwan.com/dpa/2026-08-18/index.md) --- ## Page: Data Processing Agreement — August 18, 2026 - Source HTML: https://www.helpwan.com/dpa/2026-08-18/ - Markdown: https://www.helpwan.com/dpa/2026-08-18/index.md - Description: Review the Helpwan Data Processing Agreement effective August 18, 2026. # Helpwan Standard Data Processing Agreement This Data Processing Agreement (the **“DPA”**) forms part of the written or electronic agreement, order form, engagement confirmation, subscription agreement, or other contract (the **“Agreement”**) under which Helpwan provides its services to the customer or contracting partner identified in that Agreement (**“Customer”**). This DPA is entered into between: 1. **Helpwan Corporation OÜ**, an Estonian private limited company, registry code **17119515**, with its registered office at Narva mnt 7-652, Kesklinna linnaosa, Tallinn, Harju maakond, 10117, Estonia (**“Helpwan”**); and 2. **Customer**, as identified in the Agreement. This DPA takes effect when the Agreement takes effect. No separate signature is required if the Agreement incorporates or links to this DPA. If the parties sign this DPA separately, it takes effect on the date of the last signature. ## 1\. Definitions 1.1. **Applicable Data Protection Law** means the GDPR and, where applicable, the UK GDPR, the UK Data Protection Act 2018, and other data-protection law that applies to the processing under the Agreement. 1.2. **Customer Personal Data** means personal data that Helpwan processes on behalf of Customer under the Agreement. 1.3. **GDPR** means Regulation (EU) 2016/679. 1.4. **Personal Data Breach**, **controller**, **processor**, **data subject**, **personal data**, **processing**, and **supervisory authority** have the meanings given in Applicable Data Protection Law. 1.5. **Services** means the Helpwan platform and related implementation, diagnosis, expert-validation, support, and other services specified in the Agreement. 1.6. **Subprocessor** means a third party appointed by or for Helpwan to process Customer Personal Data in connection with the Services. ## 2\. Scope and roles 2.1. This DPA applies only where Helpwan processes Customer Personal Data on behalf of Customer. 2.2. The parties’ roles depend on Customer’s relationship with the relevant controller: - where Customer determines the purposes and means of processing, Customer is the controller and Helpwan is the processor; - where Customer processes personal data for another controller, Customer is a processor and Helpwan is Customer’s subprocessor. 2.3. Customer represents that: - it has authority to give Helpwan the instructions set out in the Agreement and this DPA; - its instructions comply with Applicable Data Protection Law; and - where Customer is a processor, the relevant controller has authorised Customer to appoint Helpwan and Helpwan’s authorised Subprocessors. 2.4. Each party is an independent controller for personal data that it processes for its own account-management, billing, legal-compliance, fraud-prevention, security, or business-administration purposes. This DPA does not govern that independent processing. ## 3\. Customer instructions 3.1. Helpwan will process Customer Personal Data only: - on Customer’s documented instructions; - as necessary to provide, secure, support, and maintain the Services; - as configured or used by Customer and its authorised users; and - as required by applicable law. 3.2. The Agreement, this DPA, the Service configuration, and Customer’s lawful written requests are Customer’s documented instructions. 3.3. If applicable law requires Helpwan to process Customer Personal Data outside Customer’s instructions, Helpwan will inform Customer before that processing unless the law prohibits the notice. 3.4. Helpwan will promptly inform Customer if, in Helpwan’s reasonable opinion, an instruction infringes Applicable Data Protection Law. Helpwan may suspend the affected processing until Customer changes or confirms the instruction. 3.5. Customer will not provide data described in Section 4.6 unless the parties first agree in writing to the processing and the required safeguards. 3.6. Helpwan will not use Customer Personal Data to train, fine-tune, or improve any general-purpose or foundation model; any aggregate/benchmark use is limited to irreversibly anonymised data. Helpwan contracts with its AI service providers on terms that prohibit retention or training on Customer Personal Data. ## 4\. Processing details 4.1. **Subject matter:** provision of the Services under the Agreement. 4.2. **Duration:** the term of the Agreement, plus the limited period needed to return or delete data, complete backup rotation, comply with law, maintain security, or establish, exercise, or defend legal claims. 4.3. **Nature and purposes:** collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, analysis, matching, scoring, expert validation, transmission, combination, restriction, pseudonymisation, export, deletion, and destruction, as necessary to provide the Services. This can include workforce-readiness diagnosis, employee-evidence analysis, recommendations, implementation support, reporting, support, security, and backups. 4.4. **Categories of data subjects:** Customer employees, workers, managers, human-resources personnel, contractors, consultants, job candidates where agreed, authorised users, and other persons whose data Customer submits to the Services. 4.5. **Types of personal data:** - names, business contact details, user identifiers, account and authentication data; - job title, role, department, reporting relationships, location, and organisational data; - professional history, skills, qualifications, experience, CV information, objectives, assessments, feedback, development, mobility, performance-related inputs, and readiness evidence; - survey, interview, meeting, recording, transcription, document, and free-text content submitted by Customer or authorised users; - usage, device, browser, IP-address, audit, support, and security metadata; and - other personal data that Customer lawfully submits under the Agreement. 4.6. The Services are not intended to process, unless expressly agreed in writing: - special categories of personal data under GDPR Article 9; - criminal-conviction or offence data under GDPR Article 10; - data about children; or - regulated health, payment-card, or other sector-specific data. 4.7. Customer instructs Helpwan, and Helpwan is authorised, to take the following steps where Helpwan detects data described in Section 4.6 that has not been approved in writing: (a) restrict or quarantine the affected data; (b) request that Customer remove it; or (c) remove or delete it where reasonably necessary to protect the Services, other customers, the affected data subjects, or to comply with law. This Section 4.7 constitutes a documented instruction of Customer for the purposes of Section 3.2. Helpwan will notify Customer without undue delay of any action taken under this Section where legally and technically possible, and will not exercise limb (c) in respect of data that Customer has instructed Helpwan in writing to retain, save where required by law. 4.8. The Services are not designed, configured, or operated to infer, derive, predict, or generate special categories of personal data within the meaning of GDPR Article 9, criminal-conviction or offence data within the meaning of GDPR Article 10, or any proxy for such data. ## 5\. Confidentiality and personnel 5.1. Helpwan will ensure that each person authorised to process Customer Personal Data: - is bound by an appropriate duty of confidentiality; - processes the data only as needed for their duties and Customer’s instructions; and - receives appropriate privacy and security guidance. 5.2. Helpwan will limit access to authorised persons according to least-privilege principles. ## 6\. Security 6.1. Taking into account the state of the art, implementation costs, the nature, scope, context, and purposes of processing, and the risk to individuals, Helpwan will implement and maintain technical and organisational measures appropriate to the risk, as required by Article 32 GDPR. 6.2. Helpwan will select and adjust those measures according to the relevant processing and risk. They will be designed to support, as appropriate: - the confidentiality, integrity, availability, and resilience of systems and services that process Customer Personal Data; - restoration of availability and access after an incident; - access limited to authorised persons; - protection of data during transmission and storage; and - regular evaluation of whether the measures remain appropriate. 6.3. Helpwan may modify its measures as technology, the Services, and risks change, provided that the overall level of protection is not materially reduced during the term of the Agreement. 6.4. On reasonable request, Helpwan will provide Customer with a current description of the measures relevant to Customer Personal Data. Any description is subject to reasonable confidentiality and security restrictions. 6.5. Current general security information is available at [**https://www.helpwan.com/security/**](https://www.helpwan.com/security/). Public information describes Helpwan’s practices but does not expand this DPA unless expressly incorporated into the Agreement. ## 7\. Personal Data Breaches 7.1. Helpwan will notify Customer without undue delay and no later than **48 hours** after becoming aware of a Personal Data Breach affecting Customer Personal Data. If notification is not made within 48 hours, Helpwan will include reasons for the delay. 7.2. The notice will include, as information becomes available: - the nature of the breach; - the affected data and approximate categories and number of data subjects and records; - likely consequences; - measures taken or proposed to contain, investigate, and mitigate the breach; and - a contact point for further information. 7.3. Helpwan may provide information in stages. A notice is not an admission of fault or liability. 7.4. Helpwan will take reasonable measures to contain, investigate, mitigate, and remediate the breach and will reasonably assist Customer with notices required by Applicable Data Protection Law. ## 8\. Data-subject requests and compliance assistance 8.1. Taking into account the nature of the processing, Helpwan will provide reasonable technical and organisational assistance for Customer to respond to data-subject requests. 8.2. If Helpwan receives a request directly concerning Customer Personal Data, Helpwan will, unless legally prohibited: - refer the requester to Customer; or - forward the request to Customer without responding substantively. 8.3. Taking into account the nature of processing and the information available to Helpwan, Helpwan will reasonably assist Customer in complying with its obligations under GDPR Articles 32 to 36, including security of processing, personal data breach notification and communication, data-protection impact assessments, and prior consultation with a supervisory authority. 8.4. Helpwan may charge reasonable fees for assistance that is unusually extensive, repetitive, or outside the normal operation of the Services. Helpwan will give advance notice of those fees where practicable. Helpwan will not charge for the documentation described in Section 8.6.1 or for assistance falling within the normal operation of the Services. 8.5. **Automated decision-making and profiling.** 8.5.1. The Services are designed to produce decision-support outputs, including skills inferences, matches, recommendations, and indicative scores, intended to inform decisions taken by Customer. The Services are not designed to take decisions on behalf of Customer. 8.5.2. Helpwan will not configure the Services to produce a decision based solely on automated processing that produces legal effects concerning a data subject or similarly significantly affects a data subject, within the meaning of GDPR Article 22(1). 8.5.3. Customer is responsible for ensuring that any decision informed by Service outputs involves meaningful human review by a person with the competence and authority to reach a different conclusion, and for determining the lawful basis and safeguards for any processing that does engage Article 22\. Customer will not configure or use the Services to implement solely automated decision-making without first notifying Helpwan in writing and agreeing the required additional safeguards. 8.5.4. Helpwan will notify Customer before making a material change to the Services that would alter the degree of automation in any output described in Section 8.5.1. 8.6. **Transparency and explanation support.** 8.6.1. Helpwan will make available to Customer documentation describing, at a level sufficient for Customer to meet its obligations under GDPR Articles 13(2)(f), 14(2)(g), and 15(1)(h): (a) the categories of input data used to generate each material output of the Services; (b) meaningful information about the logic involved, in intelligible terms; (c) the intended purpose and the significance and envisaged consequences of the processing for data subjects; and (d) known limitations. 8.6.2. Where a data subject exercises a right to obtain human intervention, to express a point of view, or to contest a decision informed by Service outputs, Helpwan will provide reasonable technical assistance to enable Customer to identify the inputs and factors that materially contributed to the relevant output. 8.6.3. Helpwan will review and, where necessary, update the documentation described in Section 8.6.1 at least annually and following any material change to the logic of the Services. ## 9\. Subprocessors 9.1. Customer gives Helpwan general written authorisation to appoint Subprocessors. 9.2. Helpwan will maintain a current list of Subprocessors at [**https://www.helpwan.com/subprocessors/**](https://www.helpwan.com/subprocessors/) or a successor URL notified to Customer. 9.3. Helpwan will give at least **30 days’ prior notice** of a new or replacement Subprocessor that will process Customer Personal Data. Notice may be by email, through the Services, or through a change-notification mechanism on the Subprocessor page. 9.4. Customer may object during that notice period on reasonable and documented data-protection grounds. The parties will work in good faith to find a commercially reasonable solution. If no solution is reasonably available, Helpwan may avoid using that Subprocessor for Customer, or either party may terminate only the affected Service without penalty and with a refund of prepaid fees for the unused affected period. 9.5. Helpwan will enter into written terms with each Subprocessor that impose data-protection obligations that are no less protective in substance than the obligations applicable to that Subprocessor’s processing under this DPA. 9.6. Helpwan remains responsible for each Subprocessor’s performance to the extent required by Applicable Data Protection Law. ## 10\. International transfers 10.1. Helpwan’s primary application hosting and databases are located in the European Economic Area. Some authorised Subprocessors or support operations may process data outside the EEA or the UK, as listed in the Subprocessor documentation. 10.2. Helpwan will not make a restricted transfer of Customer Personal Data unless it uses a valid transfer mechanism, such as: - an adequacy decision; - the EU Standard Contractual Clauses adopted by Commission Implementing Decision (EU) 2021/914 (**“EU SCCs”**); - the UK International Data Transfer Addendum to the EU SCCs (**“UK Addendum”**); or - another lawful mechanism under Applicable Data Protection Law. 10.3. **Transfer mechanisms and incorporation of the EU SCCs.** 10.3.1. Where a transfer of Customer Personal Data under the Agreement constitutes a restricted transfer for which no adequacy decision or other lawful mechanism under Section 10.2 applies, the EU SCCs are incorporated into this DPA by reference and apply to that transfer, in the module identified in Section 10.3.2. 10.3.2. The applicable module is determined by the roles of the parties in the relevant transfer: * **Module Three (processor to processor)** applies where Helpwan, acting as processor or subprocessor, transfers Customer Personal Data to a Subprocessor established outside the EEA. Helpwan is the data exporter and the Subprocessor is the data importer; * **Module Four (processor to controller)** applies where Helpwan, acting as processor and subject to the GDPR, transfers Customer Personal Data to Customer where Customer is a controller established outside the EEA in a country not benefiting from an adequacy decision. Helpwan is the data exporter and Customer is the data importer; * where Customer acts as a processor for another controller and is established outside the EEA, **Module Three** applies _mutatis mutandis_ to transfers from Helpwan to Customer, with Helpwan as data exporter. 10.3.3. The following elections apply to each incorporated module: * Clause 7 (docking clause) applies; * for Module Three, Option 2 (general written authorisation) applies to Clause 9, and the notice period is the period stated in Section 9.3 of this DPA; * the optional language in Clause 11(a) does not apply; * Option 1 applies to Clause 17, and the governing law is the law of Estonia; * the courts of Estonia are the chosen forum under Clause 18; * the Estonian Data Protection Inspectorate (_Andmekaitse Inspektsioon_) is the competent supervisory authority under Clause 13, unless Applicable Data Protection Law requires a different authority, in which case that authority applies; * for Module Three, Annex I.A is completed by the party details in the preamble of this DPA and the Agreement; Annex I.B by Sections 2 and 4 of this DPA; Annex I.C by the supervisory authority identified above; Annex II is completed by the current description of measures Helpwan provides under Section 6.4 for the relevant transfer; and Annex III (where applicable) by the Subprocessor list referenced in Section 9.2; * for Module Four, Annex I.A and I.B are completed as above, and Annex II applies only to the extent the transferred data remains subject to Chapter V of the GDPR in the hands of the data importer. 10.3.4. Where Module Four applies, Customer as data importer will process the transferred Customer Personal Data in accordance with Clauses 8.1 and 8.2 of Module Four and will not subject it to processing that infringes the rights of data subjects under Applicable Data Protection Law. 10.3.5. Helpwan will put in place Module Three of the EU SCCs, or another lawful transfer mechanism, with each Subprocessor established outside the EEA before that Subprocessor processes Customer Personal Data, and will make evidence of that mechanism available to Customer on reasonable request under Section 12\. 10.3.6. Where more than one module could apply to a single transfer, the module reflecting the actual roles of the parties in that transfer prevails. If the parties' roles change, the applicable module changes accordingly without further action. 10.4. For a restricted transfer from the UK, the parties incorporate the then-current UK Addendum. The information in this DPA and the EU SCCs completes its tables as far as applicable. Neither party may terminate the UK Addendum solely because the UK Information Commissioner issues a revised form; the revised form will apply as required by law. For the purposes of Table 4 of the UK Addendum, neither party may end the UK Addendum as set out in Section 19 of that Addendum. 10.5. Helpwan will provide reasonable information needed for Customer’s transfer assessment and will implement supplementary measures where required and reasonably available. ## 11\. Return and deletion 11.1. During the term, Customer may use available Service functions to access or export Customer Personal Data, subject to the Agreement and technical limits. 11.2. On termination, and on Customer’s written request made within **60 days**, Helpwan will provide a reasonable export of Customer Personal Data or delete it, at Customer’s choice, unless law requires retention. 11.3. If Customer gives no instruction during that period, Helpwan may delete or irreversibly anonymise the data. 11.4. Data in backups will be protected and deleted through Helpwan’s normal backup-rotation cycle. Helpwan will not restore or process it except for recovery, security, or legal requirements. 11.5. On request, Helpwan will confirm completion of deletion, subject to legally required retention and backup rotation. ## 12\. Information and audits 12.1. Helpwan will make available information reasonably necessary to demonstrate compliance with this DPA and GDPR Article 28\. 12.2. Customer must first use available independent reports, certifications, security documentation, questionnaires, and written evidence where these reasonably satisfy the audit need. 12.3. If that information is not reasonably sufficient, Customer may audit Helpwan’s relevant controls no more than once in any 12-month period, unless a confirmed Personal Data Breach, a reasonable basis to suspect material non-compliance, or a supervisory-authority requirement justifies an additional audit. 12.4. An audit must: - give at least 30 days’ prior written notice where practicable; - occur during normal business hours; - be limited to systems and records relevant to Customer Personal Data; - avoid unreasonable disruption and access to other customers’ data; - be conducted by Customer or an independent auditor that is not Helpwan’s competitor and is bound by confidentiality; and - comply with reasonable security and access rules. 12.5. Customer bears its audit costs. Helpwan may charge reasonable costs for support beyond ordinary compliance assistance, unless the audit identifies a material breach by Helpwan. 12.6. Helpwan will inform Customer if, in Helpwan’s opinion, an audit instruction infringes Applicable Data Protection Law. ## 13\. Records and regulatory cooperation 13.1. Helpwan will maintain the processor records required by GDPR Article 30(2). 13.2. Helpwan will cooperate with the competent supervisory authority as required by Applicable Data Protection Law. ## 14\. Liability 14.1. Each party’s liability arising from this DPA is subject to the exclusions and limits in the Agreement, to the maximum extent permitted by law. 14.2. Nothing in this DPA limits a data subject’s rights or a supervisory authority’s powers under Applicable Data Protection Law. 14.3. Where the Agreement contains no limitation of liability, Helpwan's aggregate liability under this DPA is limited to the greater of EUR 10,000 and the fees paid under the Agreement in the 12 months preceding the claim. This Section 14.3 does not apply to liability arising from wilful misconduct or gross negligence, or to liability that cannot be limited under applicable law. ## 15\. Order of precedence 15.1. If documents conflict regarding the protection or processing of personal data, the following order applies: 1. the EU SCCs or UK Addendum, where applicable; 2. this DPA; 3. Annex D of this DPA; 4. the Agreement; and 5. other Service documentation. 15.2. An engagement confirmation or order form can supplement the processing details but does not reduce the protections in this DPA unless Applicable Data Protection Law permits it and the change is explicit. ## 16\. Term and termination 16.1. This DPA remains effective while Helpwan processes Customer Personal Data. 16.2. Material breach of this DPA is a material breach of the Agreement. The termination and cure provisions in the Agreement apply. 16.3. Sections that by their nature must continue will survive termination, including confidentiality, breach cooperation, deletion, audit, transfers, liability, and precedence. 16.4. Helpwan reserves the right to modify the terms of this DPA provided that no amendment materially reduces the protections applicable to Customer Personal Data. Any material amendments will become effective **30 days** following the date of notice provided to Customer and the publication of the updated version. The specific version in force at the time of the Agreement's commencement shall govern until the conclusion of said notice period. Archive copies of prior versions may be consulted at [**https://www.helpwan.com/dpa/all/**](https://www.helpwan.com/dpa/all/). ## 17\. Governing law and notices 17.1. Except where the EU SCCs, UK Addendum, or mandatory law provides otherwise, this DPA is governed by Estonian law and disputes are subject to the courts specified in the Agreement or, if the Agreement is silent, Harju County Court, Estonia. 17.2. Data-protection notices to Helpwan must be sent to [**privacy@helpwan.com**](mailto:privacy@helpwan.com). 17.3. Notices to Customer will be sent to the contact stated in the Agreement or the Service account. --- ## Annex A — Processing description The processing description is in Section 4\. The Agreement and relevant order form or engagement confirmation can add: - the specific Services and modules; - the authorised data sets and integrations; - approved special-category processing, if any; - retention or export requirements that differ from the standard Service operation; - approved experts or other engagement-specific Subprocessors; and - deployment region or transfer restrictions. ## Annex B — Technical and organisational measures Section 6 governs Helpwan’s technical and organisational measures. Where the EU Standard Contractual Clauses apply to a restricted transfer, the parties will complete the SCC Annex II with a current, specific description of the measures relevant to that transfer. Helpwan may provide that description in controlled security documentation rather than publish operational security details in this DPA. ## Annex C — Authorised Subprocessors The current list is maintained at [**https://www.helpwan.com/subprocessors/**](https://www.helpwan.com/subprocessors/). Or by request at [**privacy@helpwan.com**](mailto:privacy@helpwan.com). ## Annex D — EU AI Act Addendum ### **D1. Scope and purpose** D1.1. This Annex sets out the parties' respective responsibilities under Regulation (EU) 2024/1689 (the **"AI Act"**), as amended, in relation to AI systems made available by Helpwan as part of the Services. D1.2. This Annex supplements and does not reduce the obligations in the DPA. Where this Annex and the DPA conflict on a matter of personal data protection, the DPA prevails. ### **D2. Definitions** D2.1. **AI System**, **Provider**, **Deployer**, **High-Risk AI System**, **Intended Purpose**, **Substantial Modification**, and **General-Purpose AI Model** have the meanings given in the AI Act. D2.2. **Helpwan AI Components** means the AI Systems and AI-enabled functions supplied by Helpwan as part of the Services, including skills inference, matching, recommendation, and scoring functions. ### **D3. Roles** D3.1. Helpwan acts as **Provider** of the Helpwan AI Components. Customer acts as **Deployer** in respect of its use of them. D3.2. The parties acknowledge that AI Systems used for recruitment or selection, for decisions affecting terms of work, promotion, or termination, for task allocation, or for evaluating performance or behaviour of persons in a work-related relationship fall within point 4 of Annex III to the AI Act. Helpwan will treat the Helpwan AI Components as High-Risk AI Systems where and to the extent that classification applies. D3.3. Under Regulation (EU) 2026/1744, the obligations applicable to standalone High-Risk AI Systems listed in Annex III apply from **2 December 2027**. Helpwan's commitments in Section D5 apply from that date, or from any earlier date on which those obligations become applicable to the Helpwan AI Components. Sections D4, D6, and D7 apply from the effective date of the Agreement. ### **D4. Obligations applying now** D4.1. **AI literacy (Article 4).** Each party will take measures to ensure a sufficient level of AI literacy among its staff and other persons operating the Helpwan AI Components on its behalf, taking into account their technical knowledge, experience, and the context of use. Helpwan will make available onboarding and/or reference material to support Customer in meeting this obligation. D4.2. **Transparency (Article 50).** Where the Services include a function through which a natural person interacts directly with an AI System, Helpwan will ensure the person is informed of that fact unless it is obvious from the circumstances. Where the Services generate synthetic text, audio, image, or video content, Helpwan will mark that content in a machine-readable format and make it detectable as artificially generated to the extent required by Article 50(2). D4.3. **Prohibited practices (Article 5).** Helpwan will not supply, and Customer will not use, the Helpwan AI Components for any practice prohibited under Article 5 of the AI Act, including emotion inference in the workplace outside the medical or safety exceptions, and social scoring. ### **D5. Helpwan provider commitments (from the applicable date)** D5.1. Where and to the extent the Helpwan AI Components are classified as High-Risk AI Systems, Helpwan will comply with the obligations applicable to it as Provider under the AI Act, and will make available the instructions for use and information Customer needs to meet its Deployer obligations. D5.2. Helpwan will inform Customer without undue delay of any serious incident under Article 73 affecting the Helpwan AI Components used by Customer, and of any corrective action taken under Article 20\. D5.3. Helpwan will provide Customer with the information and documentation reasonably necessary for Customer to comply with its Deployer obligations, including the instructions for use and the information required for Customer to inform affected workers and their representatives. ### **D6. Customer deployer obligations** D6.1. Customer will use the Helpwan AI Components in accordance with the instructions for use provided by Helpwan. D6.2. Customer will assign human oversight to natural persons who have the necessary competence, training, authority, and support to perform that role, including the authority to disregard, override, or reverse an output of the Helpwan AI Components. D6.3. Where Customer controls input data, Customer will ensure the input data is relevant and sufficiently representative in view of the intended purpose of the Helpwan AI Components. D6.4. Customer will monitor the operation of the Helpwan AI Components and inform Helpwan without undue delay where Customer has reason to consider that use in accordance with the instructions may present a risk within the meaning of Article 79(1), or where Customer identifies a serious incident. D6.5. Customer will retain the logs generated by the Helpwan AI Components that are under Customer's control for a period appropriate to the intended purpose and at least six months, unless a longer period is required by applicable law. D6.6. **Before putting the Helpwan AI Components into service or using them in the workplace, Customer will inform the workers concerned and their representatives that they will be subject to their use.** Customer is responsible for any consultation, notification, or consent requirement arising under national employment law, collective agreements, or works council arrangements. D6.7. Where a decision informed by the Helpwan AI Components produces legal effects or similarly significantly affects a natural person, Customer will inform that person of the use of the AI System and, on request, provide clear and meaningful explanations of the role of the AI System in the decision. ### **D7. Change of role under Article 25** D7.1. Customer acknowledges that under Article 25(1) of the AI Act it will be considered the Provider of a High-Risk AI System, and will assume the corresponding obligations, if it: (a) places its name or trade mark on the Helpwan AI Components, save as expressly permitted under the Agreement; (b) makes a Substantial Modification to them; or (c) modifies their intended purpose such that they become, or remain, a High-Risk AI System for a purpose other than that specified by Helpwan. D7.2. Customer will notify Helpwan in writing before taking any action described in Section D7.1. Where Customer becomes a Provider under Article 25(1), Helpwan ceases to be the Provider in respect of that modified system, and Helpwan will provide the information and reasonable technical access necessary for Customer to fulfil its Provider obligations, subject to protection of Helpwan's confidential information and intellectual property. D7.3. Configuration of the Services within the parameters exposed by Helpwan, and use of tenant branding features made available by Helpwan, do not of themselves constitute a Substantial Modification or a change of intended purpose. ### **D8. General-purpose AI models and third-party components** D8.1. Where the Helpwan AI Components incorporate a General-Purpose AI Model supplied by a third party, that supplier is disclosed as a Subprocessor under Section 9.2 of the DPA where it processes Customer Personal Data. D8.2. Helpwan will obtain from each such supplier the information and documentation necessary to meet Helpwan's obligations under Article 25(4) and will not use a supplier that materially restricts Helpwan's ability to comply with the AI Act. D8.3. Consistent with Section 3.6 of the DPA, Customer Personal Data will not be used to train, fine-tune, or otherwise improve any General-Purpose AI Model or foundation model, whether Helpwan's or a third party's. ### **D9. Classification review and changes in law** D9.1. The parties acknowledge that the classification of the Helpwan AI Components, and the timetable for the AI Act's application, may change as a result of amendments to the AI Act, harmonised standards, Commission guidance, or the exercise of delegated powers. Helpwan will review the classification at least annually and notify Customer of any material change. D9.2. Nothing in this Annex constitutes an admission or determination that any Helpwan AI Component is or is not a High-Risk AI System for any purpose other than the allocation of responsibilities between the parties. ### **D10. Liability** D10.1. Each party's liability under this Annex is subject to the exclusions and limits in the Agreement, to the maximum extent permitted by law. Nothing in this Annex limits or excludes liability that cannot be limited or excluded under the AI Act or other mandatory law. ## Annex E — Optional signatures Separate signatures are not required where the Agreement incorporates this DPA. **For Helpwan Corporation OÜ** Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Title: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **For Customer** Legal name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Title: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Signature: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_